Política de envío

At Ergonixx, we are dedicated to providing high-quality ergonomic solutions to customers across the globe. Our shipping policy is designed to ensure a transparent, secure, and efficient delivery process from our warehouse to your doorstep.

1. Delivery Timelines (Processing & Transit)

We understand that you are eager to start your ergonomic journey. Our timelines are divided into two phases:

  • Processing Time: All orders undergo a quality check and secure packaging process, which typically takes 2–4 business days. During peak seasons or product launches, this may slightly extend.

  • Estimated Transit Time: Once dispatched, standard international delivery usually takes 5–14 business days.

    • Note: These timeframes are estimates. Actual delivery dates may be influenced by carrier logistics, customs clearance, and local postal services.

2. Global Fulfillment & Shipping Regions

We proudly offer worldwide shipping. Whether you are located in the European Union, North America, or anywhere else, we ensure our products reach you.

  • Availability and final shipping options are dynamically calculated and confirmed during the checkout process.

3. Order Tracking & Courier Partners

To maintain the highest service standards, we partner with premium carriers, including DHL Express, UPS, and FedEx, alongside other reliable international courier networks.

  • Real-Time Tracking: As soon as your order is dispatched, a shipping confirmation email containing your tracking number and a direct link to the carrier’s portal will be sent to you.

4. Shipping Fees & Custom Duties

  • Shipping Rates: Costs are determined at checkout based on the destination, package dimensions, and weight.

  • Promotions: Any "Free Shipping" offers or thresholds will be automatically applied at the final stage of checkout.

  • Import Duties: Please be aware that international orders may be subject to import taxes or customs fees as determined by the destination country. These charges are the responsibility of the recipient.

5. Delivery Issues & Exceptional Delays

While we strive for perfection, certain factors are beyond our control (e.g., extreme weather, customs holds, or carrier strikes).

  • Support: If your package has not arrived within 20 business days post-dispatch, please contact us at support@ergonixx.com. We will initiate a formal investigation with the courier on your behalf.

  • Incomplete Information: Ergonixx is not responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

6. Parcel Integrity (Damaged or Missing Items)

We prioritize secure handling, but if your order arrives in an unsatisfactory condition:

  1. Report: Notify us at support@ergonixx.com within 48 hours of delivery.

  2. Evidence: Include your order number and clear photographic/video evidence of the damaged packaging and product.

  3. Resolution: We will promptly coordinate with the courier to resolve the issue through a replacement or refund, depending on the investigation's outcome.