Política de privacidad

This Privacy Policy explains how Ergonixx (“we”, “our”, “us”) collects, uses, and protects your personal information. We are committed to protecting your privacy and processing your data in a transparent and secure manner, in accordance with the General Data Protection Regulation (GDPR) and global data protection standards.

1. Data Controller

The data controller is Ergonixx, operating the global online store at . We only collect and process personal data that is strictly necessary for fulfilling orders, optimizing our online store experience, and providing premium customer support.

2. Data We Collect

We collect the following information to ensure a seamless shopping experience:

  • Identity Data: Name and surname.

  • Contact Data: Email address, phone number, billing and shipping addresses.

  • Financial Data: Payment details (processed securely via Stripe; we do not store full credit card numbers on our servers).

  • Transaction Data: Order history and records of your interactions with our support team.

  • Technical & Usage Data: IP address, device type, browser information, and website interaction data (collected via cookies for security, analytics, and performance).

3. Purpose and Legal Basis for Processing

We process your information based on the following legal grounds:

  • Contractual Necessity: To process, manufacture, and deliver your ergonomic products.

  • Legitimate Interest: To provide customer support, prevent fraud, and maintain the security of our platform.

  • Legal Obligation: To comply with international tax, accounting, and consumer protection laws.

  • Consent: For marketing communications and advanced tracking (e.g., newsletters or remarketing cookies), which you can withdraw at any time.

4. Global Partners & Data Processors

To provide our services globally, we share necessary data with trusted partners:

  • Logistics & Fulfillment: International carriers (e.g., DHL Express, UPS, FedEx) to deliver your orders safely.

  • Payment Infrastructure: Stripe, ensuring PCI-DSS compliant and encrypted transactions.

  • Marketing & Analytics: Tools like Meta Platforms or Google Analytics to improve our services (subject to your cookie preferences). All partners are contractually bound to protect your data according to global security standards.

5. International Data Transfers

As a global brand, Ergonixx may process data in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure a similar degree of protection by implementing Standard Contractual Clauses (SCCs) or relying on adequacy decisions by the European Commission.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Order Records: Kept for 5–10 years to comply with global tax and accounting regulations.

  • Marketing Data: Retained until you unsubscribe or withdraw your consent.

  • Anonymized Data: We may keep non-identifiable data indefinitely for internal research and statistical purposes.

7. Your Global Privacy Rights

Depending on your location, you have the following rights:

  • Access & Portability: Request a copy of your data in a machine-readable format.

  • Correction & Erasure: Update inaccurate info or request the deletion of your data ("Right to be Forgotten").

  • Objection: Opt-out of direct marketing or processing based on legitimate interest.

  • Restriction: Limit how we process your data in specific circumstances.

To exercise these rights, contact us at: support@ergonixx.com.

8. Security Measures

Ergonixx employs advanced technical and organizational security measures, including SSL/TLS encryption for all data transmissions. All online payments are handled by Stripe, which is PCI-DSS compliant.

9. Updates to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our business or global regulations. The latest version will always be posted on .