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Welcome to Ergonixx.com (the “Website”), operated by Ergonixx (“we”, “us”, or “our”). By accessing the Website or placing an order, you agree to be bound by these Terms and Conditions.

1. General Information

These Terms and Conditions govern all purchases and use of the Website . We reserve the right to update or modify these Terms at any time. Any changes will apply to orders placed after the updated Terms are published on the Website.

2. Products & Pricing

Ergonixx sells ergonomic solutions and consumer products as described on the Website.

  • All prices are shown in USD and include VAT where applicable.

  • Product images are for illustrative purposes; minor variations may occur. We strive for maximum accuracy in all descriptions.

3. Orders & Contract Formation

By placing an order, you make an offer to purchase products under these Terms. A binding purchase contract is formed only when we send you a formal Order Confirmation or Shipping Confirmation email.

4. Payments

Payments are processed securely via our payment partners (including Stripe).

  • We accept credit/debit cards, Apple Pay, and other methods shown at checkout.

  • All transactions are encrypted (PCI-DSS compliant). We do not store full card details on our servers.

  • By completing a purchase, you confirm you are authorized to use the selected payment method.

5. Shipping & Global Delivery

We ship worldwide, delivering our ergonomic products directly to your door.

  • Processing Time: Usually 2–4 business days after successful payment.

  • Delivery Time: Typically 5–14 business days after dispatch, depending on your location and carrier.

  • Tracking: You will receive tracking information once your order has been dispatched.

  • Delays: We are not responsible for delays caused by customs, carriers, or events beyond our control, but we will actively assist you in resolving any delivery issues.

6. Right of Withdrawal (EU Customers)

EU consumers have the right to withdraw from the purchase within 14 days of receiving the goods without giving a reason.

  • To exercise this right, contact us at support@ergonixx.com.

  • Returned products must be unused, complete, and in their original packaging.

7. Returns & Refunds

  • Approval: Returns without prior contact via support@ergonixx.com may be refused.

  • Refunds: Once we receive and inspect the item, we will notify you of the approval. Approved refunds are issued to the original payment method.

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

8. Warranty & Claims

If you receive a defective or damaged product, contact us at support@ergonixx.com immediately with your order number and photos/videos of the issue. We will handle your claim via repair, replacement, or refund in accordance with consumer protection laws.

9. Liability & Proper Use

Ergonixx is not liable for damages caused by improper use of products or failure to follow ergonomic safety instructions. We do not limit our liability where prohibited by law (e.g., in cases of gross negligence).

10. Use of the Website

You agree not to use the Website for any unlawful purpose. We reserve the right to cancel orders if we suspect fraud or a violation of these Terms.

11. Contact Information

Ergonixx Website: ergonixx.com

Customer Support: support@ergonixx.com

Address:  Zochova 756/5, Stare Mesto SK